Scam Texts Are Creating a Friction Tax for Retailers
Consumers are increasingly ignoring legitimate retail messages, mistaking them for scams. For brands, that hesitation is eroding…
3 Payment Options Now Drive E-Commerce Conversions
Checkout friction often determines whether a sale happens — but post-purchase refund friction can erode profit margins….
Digital ID in Mobile Wallets Is Helping Pull Shoppers Back In-Store
Shoppers’ acceptance of mobile wallets is firmly established. What began as a convenient way to pay has…
New Trust Platform Features Help Retailers Manage Agentic AI Risks
With AI agents expected to account for 20% or more of e-commerce traffic in the next five…
How Deepfakes Are Undermining Mobile Commerce Security
Deepfake fraud is rapidly emerging as one of the most dangerous cyberthreats, eroding consumer trust in biometric…
Consumer Spending on Mobile AI Apps Soaring Despite Trust Issues
AI-powered mobile apps are rapidly shaping the digital economy, driving consumer engagement and spending. However, as this…
The Cashless Economy: Open Banking and Remote Payments in 2025
Businesses and consumers are increasingly transitioning to cashless or cash-light transactions, driven by the growing adoption of…
Generative AI Ads Open New Doors for Brand Engagement
Consumers unhappy with non-human customer support responses may soon experience a more inviting online ad experience that…
Retailers Turn to AI for Holiday Shopping Season Success
The 2024 holiday shopping season won’t be the best for retailers. Not only is the Thanksgiving to…
Mobile Wallets Gain Ground as Key Complement to Retail Apps
Retail mobile apps have become indispensable to consumers, transforming how they shop. While mobile apps still capture…
Retail Readiness Shifts to AI-Powered Conversations Over Search
A new approach to product discovery for online shopping may soon be available in an advanced chat…