How Money Launderers Are Exploiting E-Commerce
Money laundering risks are no longer confined to banks. As online commerce scales globally, retailers are finding…
Customer Service Company Warns of Tsunami of Post-Holiday Returns
An e-commerce customer service support company is predicting a 45% increase in customer returns following Christmas, a…
The Grinch Wears Silicon as Bots Hijack E-Commerce Year-Round
Online shopping is turning into a battle between consumers and AI bots, and the digital challengers are…
Can AI-Driven Intent Shopping Eclipse Chinese Retail Models?
Walmart and OpenAI’s October partnership could be the most significant shift in e-commerce since the “Buy Now”…
Shoppers Favor Product Content Over Brand Loyalty
More than four out of five consumers agree that high-value content — detailed descriptions, multiple images and…
How Bot-to-Bot Commerce Is Rewriting the Rules of Retail
Picture this: It’s Black Friday 2027, and retail’s biggest “customer” isn’t a soccer mom hunting for deals…
AI Shopping Surge Exposes Retailers’ Slow, Cautious Response
Artificial intelligence (AI) shopping tools are rapidly reshaping how consumers discover and evaluate products. Yet even as…
Retailers Should Prepare for GenAI-Driven Shoppers, BCG Warns
Shoppers will be looking for year-end deals like they always do as the holidays approach, but more…
SMBs Investing More in Marketing, Still Guessing What Works
Small and medium-sized businesses (SMBs) globally continue to face a turbulent economy. Research indicates that current market…
From Urgency to Endurance: Extended Events Can Drive Record Retail Sales
Shoppers aren’t rushing anymore — they’re pacing. Retailers have taken notice, moving beyond one-day flash deals and…
Q3 Ad Spend on Top Digital Platforms Shows Mixed Growth
Ad spending growth trends were mixed across the largest U.S. digital ad platforms in Q3, while pricing…
Younger Shoppers Bypass Merchants, Dispute via Bank Apps
Younger consumers aren’t just changing how they shop — they’re rewriting the rules of customer service. When…
Smart Packaging Technology Builds Consumer Trust, Brand Loyalty
Packaging is more than a product vessel. It serves as a strategic tool for storytelling, trust-building, and…
Retailers Double Down on Marketplace Expansion Amid Rising Data Risks
Retailers are increasingly turning to third-party marketplaces to broaden their reach and accelerate growth. These platforms provide…
From Click to Customer: Optimizing the Fulfillment Process for Success
Rapid order fulfillment is crucial in making a great impression on customers and building brand loyalty. Big…
Playing the Long Game: How Retailers Can Use Tech To Mitigate Trade Turbulence
The U.S. is entering a new era of trade relations, one characterized by the recalibration of trade…
Overcoming GenAI Roadblocks: TaskUs Helps Retailers Compete
Retailers are under pressure to deliver fast, personalized customer experiences (CX) at scale. Many are exploring generative…
Beyond Discounts, Community and AI Drive Gen Z Loyalty
Gen Z is reshaping loyalty programs, challenging traditional strategies and forcing marketers to rethink how they connect…
Entrepreneurs Look to Alibaba.com’s CoCreate 2025 for Growth Support
Starting and growing a business has never been easy, but entrepreneurs today face a particularly brutal landscape….
SMB Marketing Strategies To Sustain End-of-Summer Sales
Summer may be ending, but consumer demand isn’t. Small retailers can turn seasonal inventory into revenue with…
Authentic Influencers Reshape Purchasing Across Industries
Brands are shifting away from traditional ad-heavy strategies and turning to niche influencers whose authenticity and expertise…
Firms Team Up To Reduce Agentic AI Risks for E-Commerce Merchants
As more consumers tap into artificial intelligence to enhance their online shopping experiences, new risks are being…
B2B CIOs Are Turning to Composable Commerce
One of the biggest challenges facing business-to-business (B2B) companies is how to keep up with rapidly advancing…
New Trust Platform Features Help Retailers Manage Agentic AI Risks
With AI agents expected to account for 20% or more of e-commerce traffic in the next five…