Asynchronous Customer Support Is Breaking E-Commerce
Rising expectations for rapid responses are draining the life from asynchronous customer support, according to a new…
How to move your custom site to WooCommerce (and why you should)
Running your ecommerce business on a custom-built platform can make scaling with flexibility and control a real…
New Ecommerce Tools: February 4, 2026
Every week we publish a rundown of new services for ecommerce merchants. This installment includes rollouts for…
Why growing brands leave SaaS for open-source ecommerce
For fast-growing ecommerce brands, the platform you choose isn’t just a technical decision — it’s a growth…
Bol builds external fulfillment network
Dutch marketplace Bol is introducing ‘a completely new ecosystem category’: third-party fulfillment, or 3PL for short. The…
EU import of cheap parcels rises 26%
The number of low-cost ecommerce parcels that the European Union received from outside the Union rose sharply…
The Fraud Visibility Gap Created by Agentic Shopping
As AI shopping agents remove friction from online commerce, they are also erasing the behavioral signals retailers…
Temu becomes local-only in Türkiye
Ecommerce giant Temu has suspended cross-border sales of products in Türkiye. Consumers in the country can only…
TikTok offers European fulfillment for Asian sellers
Asian companies selling on TikTok Shop in Europe can now outsource their logistics to the platform. Fulfilled…
New Ecommerce Tools: January 21, 2026
Every week we publish a list of new products and services for ecommerce merchants. This installment includes…
‘Temu matches Amazon in cross-border sales’
In a short period of time, Temu has become a dominant player in global ecommerce. Nearly a…
What’s !important #3: Popover Context Menus, @scope, New Web Platform Features, and More
The developer community hasn’t wasted any time kicking off 2026 with some really great articles, demos, and…
eBay makes international shipping easier for German sellers
This week, eBay announced that it is launching eBay SpeedPAK in Germany. The service offers sellers a…
New Ecommerce Tools: January 14, 2026
Our rundown this week of new products and services for ecommerce merchants includes updates on agentic commerce,…
E-Commerce Orders Surged in 2025, Dominated by Top-Performing Brands
E-commerce orders in the United States jumped 147% year-over-year in 2025, with more than half that growth…
What is branding? How to create a lasting ecommerce brand
A lasting ecommerce brand is more than a line of products or a catchy name — it’s a tone,…
58% of consumers use AI tools to research products
Product discovery still mostly happens on marketplaces, with 37 percent of consumers starting their shopping journey there….
How to create buyer personas for your online store
It’s always important to truly understand your target customer. What do their day-to-day lives look like? What…
When Heavy Products Make Global Sense
Many ecommerce businesses sell products that do not fit in a flat-rate envelope, so to speak. Fitness…
How Money Launderers Are Exploiting E-Commerce
Money laundering risks are no longer confined to banks. As online commerce scales globally, retailers are finding…
The Good, Bad, and Ugly of 2025
I talk a lot on the podcast about business, growth, and solving problems, but at some point…
A beginner’s guide to ecommerce SEO
Stocking your online store with high-quality, desirable products is only part of building a successful and profitable…
Customer Service Company Warns of Tsunami of Post-Holiday Returns
An e-commerce customer service support company is predicting a 45% increase in customer returns following Christmas, a…
Can AI-Driven Intent Shopping Eclipse Chinese Retail Models?
Walmart and OpenAI’s October partnership could be the most significant shift in e-commerce since the “Buy Now”…