This week, fulfillment and customer service provider Salesupply has launched a new solution. With MarketplaceCare 365, marketplace sellers can be sure that customers will receive responses within the required timeframes.
Salesupply is a fulfillment company that was launched in the Netherlands. Now, it operates on a global scale with more than 25 fulfillment centers. Last year, the company launched a hybrid AI chatbot, which reduces customer service costs for online stores.
High customer support demands from marketplaces
According to earlier research by ChannelEngine, marketplaces rely on positive experiences for repeat purchases. In that report, at least 63 percent of customers were satisfied by the customer service experience on an online marketplace.
Because of that, marketplaces like Amazon, Zalando and Temu require sellers to provide high-quality customer support. If you want to sell on a marketplace, you will need your customer support to be available 24/7, multilingual and fast.
Meeting requirements is difficult
According to Salesupply, meeting these requirements is becoming increasingly difficult because of rising labor costs and staff challenges. This is especially true during peak seasons and holidays.
‘The solution ensures compliance with marketplace standards, while giving sellers flexibility’
Now, Salesupply is launching a new feature to help marketplace sellers. “MarketplaceCare 365 ensures compliance with marketplace standards while giving sellers the flexibility they need to grow—without inflating their customer service costs”, says Hans Siebum, Managing Director at Salesupply.
The solution currently supports more than 380 marketplaces. It is also available year-round, including the holiday season, in more than 25 languages.
