Why Google’s Universal Cart Means Brands Must Sell to AI, Not Humans
Google made one of its biggest moves yet in agentic commerce in May when it introduced Universal…
Standalone CDPs Fade as Enterprise Suites Expand
The customer data platform (CDP) industry is entering a new phase as standalone CDPs give way to…
Poor Ad Recall Threatens Brand Discovery, Visibility in AI Era
Consumers quickly forget advertising, making it harder for brands to win both human attention and AI-powered discovery,…
AI Can Grow SMB Revenue — If It Moves Beyond the Back Office
Misconceptions about artificial intelligence (AI) are preventing small- to medium-sized businesses (SMBs) from realizing AI’s full revenue…
How AI Agents Are Rewiring Market Power and Brand Visibility
Across retail, payments, and big tech, AI-enabled checkout, automated product comparison, and autonomous purchasing tools are becoming…
The Digital Shelf Begins Before the Search Bar
Retail marketers are rethinking what constitutes the digital shelf. Rather than beginning on retailer product pages or…
Platform-Switching Tax: The Hidden Cost Every Multi-Platform Seller Pays
You know the drill. You open Shopify in the morning. Switch to Amazon at lunch. Check Instagram’s…
Impulse Buying Taking Backseat to Deliberate Shopping: Report
Shoppers are showing less impulse and greater deliberation when making purchasing decisions these days, according to a…
Whatnot-Shopify Integration Tackles Live Commerce Inventory Challenges
Live shopping platform Whatnot integrates directly with Shopify to help sellers expand into new channels and manage…
What Happens When AI Becomes the Buyer?
AI agents are moving beyond assisting with purchases to making them, raising new questions about trust, marketing,…
AI Buying Agents Raise New Accountability Questions
Earlier this year, eBay updated its user agreement to explicitly ban third-party “buy for me” agents and…
Better Product Images Build Buyer Trust in Resale Marketplaces
As resale marketplaces grow, a platform’s ability to process and verify visuals at the point of upload…
Digital Catalogs Become Adaptive Commerce Tools
Many digital catalogs still prioritize visual design over shopper behavior, limiting their ability to drive conversions. Digital…
Deals and Cashback Move Into ChatGPT Conversations
E-commerce platform Minty has launched an AI-powered shopping companion that delivers deals and cashback offers in ChatGPT….
TV Becomes a Growth Channel for Commerce
TV is evolving into a critical channel for brand marketers, according to a report released Monday by…
AI-Powered Fraud Now Hides Inside Legitimate Transactions
E-commerce is entering a new phase of fraud, where transactions that appear legitimate — valid accounts, correct…
Scam Texts Are Creating a Friction Tax for Retailers
Consumers are increasingly ignoring legitimate retail messages, mistaking them for scams. For brands, that hesitation is eroding…
3 Payment Options Now Drive E-Commerce Conversions
Checkout friction often determines whether a sale happens — but post-purchase refund friction can erode profit margins….
SEO Here to Stay, Say Marketing Leaders
Marketing leaders expect SEO and AI search to grow side by side, at least in the short…
AI Automation Is Changing B2B Print Workflows
In the print industry, e-commerce success now hinges on connecting automated digital workflows with slower, real-world production…
Shoppers Turn to Verify Before Buying as Trust Erodes
The Buy Now button is losing its luster. After years of digital-first dominance, shoppers are intentionally slowing…
The End of ‘Spray and Pray’ Email Marketing
Marketing with generic email blasts is outdated. It’s time to put a new tool to work: personalized…
ReflexAI Helps Sales Leaders Bridge the 70% Execution Gap
Organizations are spending heavily on AI-driven sales enablement — yet execution on the ground continues to lag….
Asynchronous Customer Support Is Breaking E-Commerce
Rising expectations for rapid responses are draining the life from asynchronous customer support, according to a new…