Scam Texts Are Creating a Friction Tax for Retailers
Consumers are increasingly ignoring legitimate retail messages, mistaking them for scams. For brands, that hesitation is eroding…
Mixed Reports on AI Ecommerce Traffic
Consumers arriving from AI search and chat may be high-intent and ready to buy, but the early…
How AI Is Changing Sales Teams Without Replacing Reps
Sales teams face a crossroads: one path sidelines reps with automation, while the other uses AI to…
Looking at New CSS Multi-Column Layout Wrapping Features
Multi-column layouts have not been used to their full potential, mostly because once content exceeded a limit,…
Winners Dutch Shopping Awards 2026
Yesterday, the winners of the prestigious Shopping Awards were announced, in the Netherlands. It was the 25th…
3 Payment Options Now Drive E-Commerce Conversions
Checkout friction often determines whether a sale happens — but post-purchase refund friction can erode profit margins….
SEO Here to Stay, Say Marketing Leaders
Marketing leaders expect SEO and AI search to grow side by side, at least in the short…
AI Automation Is Changing B2B Print Workflows
In the print industry, e-commerce success now hinges on connecting automated digital workflows with slower, real-world production…
Shoppers Turn to Verify Before Buying as Trust Erodes
The Buy Now button is losing its luster. After years of digital-first dominance, shoppers are intentionally slowing…
Private 5G Seen as Fix for Warehouse Robot Connectivity
As fleets of autonomous robots expand across warehouses and retail operations, the robots-as-a-service (RaaS) market is projected…
The End of ‘Spray and Pray’ Email Marketing
Marketing with generic email blasts is outdated. It’s time to put a new tool to work: personalized…
ReflexAI Helps Sales Leaders Bridge the 70% Execution Gap
Organizations are spending heavily on AI-driven sales enablement — yet execution on the ground continues to lag….
US, China and Russia dominate Europe’s ecommerce top 10
Amazon is by far the largest ecommerce player in Europe. A new top 10 ranking also includes…
The Death of Page One: AI Storefronts Rewrite Retail Strategy
Artificial intelligence chatbots drove 28% more shopper referrals to retail apps during the Black Friday weekend in…
Asynchronous Customer Support Is Breaking E-Commerce
Rising expectations for rapid responses are draining the life from asynchronous customer support, according to a new…
The Fraud Visibility Gap Created by Agentic Shopping
As AI shopping agents remove friction from online commerce, they are also erasing the behavioral signals retailers…
Why One-Size-Fits-All ERP Fails Mid-Market Retailers
The one-size-fits-all approach of legacy enterprise resource planning (ERP) systems continues to frustrate mid-market retailers, where thin…
eBay Passes on Agentic Shopping — For Now
eBay announced in a recent email to users that starting Feb. 20, it will prohibit third-party chatbots…
German ecommerce grows beyond expectations
Online product spending in Germany grew by 3.2 percent last year, reaching 83.1 billion euros. This growth…
Are Your Product Pages Invisible to AI? Retail’s New Fix
Two new product updates aim to help retailers use agentic AI more effectively by improving shopper trust…
‘Temu matches Amazon in cross-border sales’
In a short period of time, Temu has become a dominant player in global ecommerce. Nearly a…
E-Commerce Orders Surged in 2025, Dominated by Top-Performing Brands
E-commerce orders in the United States jumped 147% year-over-year in 2025, with more than half that growth…
Why E.U. Ecommerce Rules Seem Complex
Merchants often ask me to explain E.U. ecommerce regulations. I usually start with a warning: There is…
Digital ID in Mobile Wallets Is Helping Pull Shoppers Back In-Store
Shoppers’ acceptance of mobile wallets is firmly established. What began as a convenient way to pay has…