AI Automation Is Changing B2B Print Workflows
In the print industry, e-commerce success now hinges on connecting automated digital workflows with slower, real-world production…
Shoppers Turn to Verify Before Buying as Trust Erodes
The Buy Now button is losing its luster. After years of digital-first dominance, shoppers are intentionally slowing…
Private 5G Seen as Fix for Warehouse Robot Connectivity
As fleets of autonomous robots expand across warehouses and retail operations, the robots-as-a-service (RaaS) market is projected…
The End of ‘Spray and Pray’ Email Marketing
Marketing with generic email blasts is outdated. It’s time to put a new tool to work: personalized…
ReflexAI Helps Sales Leaders Bridge the 70% Execution Gap
Organizations are spending heavily on AI-driven sales enablement — yet execution on the ground continues to lag….
US, China and Russia dominate Europe’s ecommerce top 10
Amazon is by far the largest ecommerce player in Europe. A new top 10 ranking also includes…
The Death of Page One: AI Storefronts Rewrite Retail Strategy
Artificial intelligence chatbots drove 28% more shopper referrals to retail apps during the Black Friday weekend in…
Asynchronous Customer Support Is Breaking E-Commerce
Rising expectations for rapid responses are draining the life from asynchronous customer support, according to a new…
The Fraud Visibility Gap Created by Agentic Shopping
As AI shopping agents remove friction from online commerce, they are also erasing the behavioral signals retailers…
Why One-Size-Fits-All ERP Fails Mid-Market Retailers
The one-size-fits-all approach of legacy enterprise resource planning (ERP) systems continues to frustrate mid-market retailers, where thin…
eBay Passes on Agentic Shopping — For Now
eBay announced in a recent email to users that starting Feb. 20, it will prohibit third-party chatbots…
German ecommerce grows beyond expectations
Online product spending in Germany grew by 3.2 percent last year, reaching 83.1 billion euros. This growth…
Are Your Product Pages Invisible to AI? Retail’s New Fix
Two new product updates aim to help retailers use agentic AI more effectively by improving shopper trust…
‘Temu matches Amazon in cross-border sales’
In a short period of time, Temu has become a dominant player in global ecommerce. Nearly a…
E-Commerce Orders Surged in 2025, Dominated by Top-Performing Brands
E-commerce orders in the United States jumped 147% year-over-year in 2025, with more than half that growth…
Why E.U. Ecommerce Rules Seem Complex
Merchants often ask me to explain E.U. ecommerce regulations. I usually start with a warning: There is…
Digital ID in Mobile Wallets Is Helping Pull Shoppers Back In-Store
Shoppers’ acceptance of mobile wallets is firmly established. What began as a convenient way to pay has…
Returnuary Turns Holiday Returns Into a Margin Problem
April may be the cruelest month in the minds of poets, but January is the cruelest month…
Unified Platforms and Agentic AI Will Define E-Commerce in 2026
Digital vendors and e-commerce businesses enter 2026 facing a radically changed retail landscape, shaped by rising customer…
How Money Launderers Are Exploiting E-Commerce
Money laundering risks are no longer confined to banks. As online commerce scales globally, retailers are finding…
The Top Conversion Barrier in the E.U.
European consumers shop amid strict regulatory transparency and protection. Since its inception in 2018, the E.U. General…
Customer Service Company Warns of Tsunami of Post-Holiday Returns
An e-commerce customer service support company is predicting a 45% increase in customer returns following Christmas, a…
The Grinch Wears Silicon as Bots Hijack E-Commerce Year-Round
Online shopping is turning into a battle between consumers and AI bots, and the digital challengers are…
Can AI-Driven Intent Shopping Eclipse Chinese Retail Models?
Walmart and OpenAI’s October partnership could be the most significant shift in e-commerce since the “Buy Now”…