New Ecommerce Tools: February 25, 2026
This week’s rundown of new services for ecommerce merchants includes rollouts for third-party fulfillment, AI assistants, agentic…
Asynchronous Customer Support Is Breaking E-Commerce
Rising expectations for rapid responses are draining the life from asynchronous customer support, according to a new…
New Ecommerce Tools: February 4, 2026
Every week we publish a rundown of new services for ecommerce merchants. This installment includes rollouts for…
Returnuary Turns Holiday Returns Into a Margin Problem
April may be the cruelest month in the minds of poets, but January is the cruelest month…
New Ecommerce Tools: December 17, 2025
This week’s rundown of new products and services for ecommerce merchants includes updates on agentic commerce, marketplaces,…
Customer Service Company Warns of Tsunami of Post-Holiday Returns
An e-commerce customer service support company is predicting a 45% increase in customer returns following Christmas, a…
Visa’s VAMP Could Cost Banks and Merchants
Visa’s new fraud monitoring framework gets its teeth on October 1, 2025, when merchants’ acquiring banks are…