Asynchronous Customer Support Is Breaking E-Commerce
Rising expectations for rapid responses are draining the life from asynchronous customer support, according to a new…
Why Marketplaces Block AI Shopping Agents
Autonomous AI shopping agents are moving quickly from novelty to reality, with both financial and legal implications….
eBay Passes on Agentic Shopping — For Now
eBay announced in a recent email to users that starting Feb. 20, it will prohibit third-party chatbots…
New Ecommerce Tools: January 21, 2026
Every week we publish a list of new products and services for ecommerce merchants. This installment includes…
What is branding? How to create a lasting ecommerce brand
A lasting ecommerce brand is more than a line of products or a catchy name — it’s a tone,…
Why E.U. Ecommerce Rules Seem Complex
Merchants often ask me to explain E.U. ecommerce regulations. I usually start with a warning: There is…
New Ecommerce Tools: December 31, 2025
Since 2016 I’ve published a weekly rundown of new services for ecommerce merchants. This final 2025 installment…
Customer Service Company Warns of Tsunami of Post-Holiday Returns
An e-commerce customer service support company is predicting a 45% increase in customer returns following Christmas, a…
Can AI-Driven Intent Shopping Eclipse Chinese Retail Models?
Walmart and OpenAI’s October partnership could be the most significant shift in e-commerce since the “Buy Now”…
95% German retailers receive unfair reviews
According to a recent study, 95 percent of German retailers have experienced unfair customer reviews. These include…
New Ecommerce Tools: November 26, 2025
Every week we publish a handpicked list of new products and services for ecommerce merchants. This installment…
Black Friday social media campaigns: Examples, tools, and tips for success
It’s time to get to work on every marketer’s championship game: Black Friday. While the holiday sales…
AI Makes Loyalty Programs Smarter
Artificial intelligence is transforming ecommerce customer loyalty programs. A May 2025 analysis found a “strong positive correlation”…
Badeloft increases email-driven revenue by 40% with Klaviyo and WooCommerce
Badeloft was born from a shared vision among three long-time friends — Cedric, Eric, and Tyler. Driven…
Build customer trust and loyalty by syncing online and in-store orders with Square
Retail isn’t just about ringing up sales anymore; it’s about stitching together moments of customer trust from…
How Do Amore grew BNPL revenue 177% YOY with Affirm
Do Amore is a sustainable jewelry brand with a clear purpose: make engagement and wedding rings that…
Younger Shoppers Bypass Merchants, Dispute via Bank Apps
Younger consumers aren’t just changing how they shop — they’re rewriting the rules of customer service. When…
Future-proof your ecommerce data strategy with zero- and first-party data
We all know that customer data is like gold — with one exception: you can’t mine it,…
Amazon launches Haul in Spain
Ecommerce giant Amazon is launching its discount storefront, Amazon Haul, in Spain. The standalone store competes with…
New Ecommerce Tools: October 1, 2025
Our handpicked list this week of new products and services for ecommerce merchants includes updates on sustainable…
A guide to ecommerce shipping
Creating the right ecommerce shipping strategy for your online store is essential to winning loyal customers, boosting…
Clicks to bricks: Successfully merging in-person and online sales
Ecommerce stores have some serious advantages for both owners and customers. But in-person shopping has incredible benefits,…
New Ecommerce Tools: September 4, 2025
Every week we publish a handpicked list of new products and services from vendors of ecommerce merchants….
US tariff and shipping policy changes: Navigating the end of the de minimis exemption
On August 29, 2025, the US government suspended the de minimis exemption for goods imported from all…