In the United Kingdom, 41 percent of consumers are now receiving parcels in lockers. And 44 percent also send parcels in the same way. This shift towards using lockers for online orders is driven by frustrations over home deliveries.
These data come from new research by InPost UK, a parcel locker company that is headquartered in Poland. It has recently strengthened its operations in Spain and Portugal. In the United Kingdom, it has been expanding its network of parcel lockers quickly in recent years. The company surveyed 2,000 consumers in the United Kingdom about their use of parcel lockers and online shopping behavior.
More than a third of consumers experience delivery issues
According to recent research by Citizens Advice 2025 Parcels League Table, more than a third of consumers in the United Kingdom experienced an issue with their most recent parcel delivery. These issues include missed deliveries, lost packages and parcel theft. As a result, consumers opt for deliveries of online orders at parcel lockers.
The InPost report also shows that by now, 52 percent of locker users’ visits to retail locations are to use a parcel locker. And because most of these parcel lockers are placed in or near a store, 78 percent of users also make a purchase during their visit.
78% of locker users also make a purchase at the store where a parcel locker is located
‘Consumers frustrated with outdated delivery models’
“Britain is losing time and consumers are growing increasingly frustrated with outdated delivery models. Our network of over 13,000 lockers is designed to keep pace with modern life, delivering real, measurable value for every partner involved, including merchants, retail partners and consumers”, said Paul Selvey, network director at InPost UK.
